lint, Policy of Warranty, Refund, Exchange, After-Purchase Service and Storage
The original purchase receipt must be provided to be eligible to make claims. 
  • Please choose your purchases carefully as we do not provide a refund if you have changed your mind or if your circumstances have changed or the good/s purchased are too big/ or too small for your premises.
  • When refund is needed, we will need your receipt, and your bank account details. Depending on banks you transact, refunds will be credited back to your nominated bank account in 7-10 working days. No cash refund is allowed. 
  • Costs of delivery, assembly and deliver upstairs (if applicable) for the purchased goods are NON-REFUNDABLE.
  • Mattresses are NOT eligible for refund or for an exchange even if it unopened due to hygienic purposes.
  • Exchange
  • No extra payment will be asked other than price differences for exchange of products if a notice is given 5 DAYS BEFORE delivery (NOT include custom orders).
  • Requests made after delivery will incur a restocking fee of 25% of purchase price, costs of re-delivery, deliver upstairs and assembly (if applicable) in addition to price difference, if the delivered items are in original packages.
  • Requests made after delivery and purchased items are NOT in original packages or USED, a re-stocking fee of 25% of purchase price, disassembly of assembled furniture, carry items downstairs (if applicable) will be charged in addition to the costs of b.
  • Mattresses are NOT eligible for refund or for an exchange even if it unopened due to hygienic purposes.
  • Warranty
  • All of our products comes with 12 month RTB warranty. We are not responsible for any damage caused by misuse or abusing.
  • RTB (Return to Base) means the buyer pays for returning goods to us or bring to our distribution Centre based in Auckland or to our nearest store . We will repair this damage and if product is beyond repair we will replace with same or similar product.
  • We ship orders all over North Island and all product sold under RTB (Return to Base )
  • Warranty is applied to and varied from different products. The warranty of mattress is as specified on the product description.
  • Please check the goods received carefully at the time of delivery no claim can be made once delivery docket is signed. If you see any sign of damage on the packaging please report to your purchasing store or to our customer service team immediately.
  • Warranty does NOT apply to the products sold as clearance, floor stock, repaired products, or products that have a defect where this has been drawn to the customer’s attention BEFORE the purchase of the product.
  • Warranty does NOT apply to products that have been stored, assembled or installed incorrectly (as per manufacturer’s manual), used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.
  • Warranty does NOT cover normal wear and tear, lint, cuts or scratches , or damage caused by impacts or accidents.
  • Warranty does NOT apply if the product has been placed outdoors or in a humid environment except the outdoor furniture.
  • Warranty does NOT cover consequential or incidental damages.
  • Foam and Fillings will be soften and some displacement can be experienced over time this is not deemed as fault and does not cover under warranty
    Pre- order Sale Policy
    Item currently not in stock and is on back order. Dates provided are estimated dates only delay may occur due to global shipping disruption. Lifestyle Furniture will not be liable for any delay in performing any of its obligations including where any delay is caused by factors beyond Lifestyle Furniture like Govt enforced lockdowns or shipping disruption.
    If estimated delivery time changes our team will advise you of the new estimated date. All delay occurred due to above reasons are not in control of Lifestyle Furniture and no refund will be issued if delay occur due to factors beyond the control of Lifestyle Furniture. Delay can be significant depending upon factors.
    All pre orders placed instore or on our website above policy applies. If you are shopping on website please note we have mentioned pre order on all relevant product with estimated time please make note of this as no refund will be issued once purchase is complete in store or online on our website.
    Pricing Policy
    All prices quoted on our website are in NZ dollar and including GST. For promotional or sale prices they change time to time customer will pay the price which was active at the time of purchase if price gets lower after the purchase is completed no refund or price difference will be refunded this also applies to all future orders which are awaiting delivery. Sale prices and promotions can change without notice.
    New Zealand Sales Only
  • The information on this website is intended and applicable for New Zealand consumers only and is governed by New Zealand law.
  • The price is in New Zealand dollars, all transactions are billed in New Zealand dollars.
  • After-Purchase Service [Please Refer to Warranty Policy for Details]

    1. Photos are required for any damages found on the purchased product as evidence copies. 
    2. Email is our preferred way of communication for tracking purposes. Please include your name and your invoice number, detailed description, and photos attached. 
    3. Lifestyle Furniture will examine the product and decide, at its sole discretion, if it is covered under the warranty of purchased products. 
    4. Free products as part of other promotional packages do not qualify for warranty.  
    5. Replaced parts will become the property of DNA Global Limited. 
    6. Extra fees will be charged for damages caused otherwise.
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