Policy of Warranty, After-Purchase Service and Storage
The original purchase receipt must be provided to be eligible to make claims.
- All our products come with a 12-month RTB warranty. We are not responsible for any damage caused by misuse or abuse.
RTB (Return to Base) means the buyer pays for returning goods to us or bringing them to our distribution Centre based in Auckland or to our nearest store. We will repair this damage and if a product is beyond repair, we will replace it with the same or similar product.
We ship orders all over North Island and all products sold under RTB (Return to Base)
Warranty is applied to and varied from various products. The warranty for the mattress is as specified in the product description.
Please check the goods received carefully at the time of delivery, no claim can be made once the delivery docket is signed. If you see any sign of damage to the packaging, please report it to your purchasing store or to our customer service team immediately within 48 hours.
- Warranty does not apply to the products sold as clearance, floor stock, repaired products, or products that have a defect where this has been drawn to the customer’s attention BEFORE the purchase of the product.
Warranty does not apply to products that have been stored, assembled, or installed incorrectly (as per manufacturer’s manual), used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.
Warranty does not cover normal wear and tear, lint, cuts or scratches, or damage caused by impacts or accidents.
- Warranty does not apply if the product has been placed outdoors or in a humid environment except for the outdoor furniture.
- Warranty does not cover consequential or incidental damages. Foam and Fillings will be softened, and some displacement can be experienced over time this is not deemed as fault and does not cover under warranty.
Pre- order Sale Policy
Item currently not in stock and is on backorder. Dates provided are estimated dates only delay may occur due to global shipping disruption. Lifestyle Furniture will not be liable for any delay in performing any of its obligations including where any delay is caused by factors beyond Lifestyle Furniture like Govt enforced lockdowns or shipping disruption.
If estimated delivery time changes our team will advise you of the new estimated date. All delays that occurred due to the above reasons are not in control of Lifestyle Furniture and no refund will be issued if a delay occurs due to factors beyond the control of Lifestyle Furniture.
Delay can be up to 90days depending upon factors. All pre-orders placed in store or on our website above policy applies. If you are shopping on the website, please note we have mentioned pre orders on all relevant products with estimated time please make note of this as no refund will be issued once purchase is complete in store or online on our website.
All prices quoted on our website are in NZ dollars and including GST. For promotional or sale prices they change from time to time. Customers will pay the price which was active at the time of purchase if the price gets lower after the purchase is completed no refund or price difference will be refunded. This also applies to all future orders which are awaiting delivery. Sale prices and promotions can change without notice.
New Zealand Sales Only
The information on this website is intended and applicable for New Zealand consumers only and is governed by New Zealand law.
The price is in New Zealand dollars; all transactions are billed in New Zealand dollars.
After-Purchase Service [Please Refer to Warranty Policy for Details]
- Contact us via email to email@example.com the contact form to submit your inquiry, along with photos or a short video demonstrating the problem, and please follow our instructions.
- Please include your name and your invoice number, and a detailed description in the email.
- Lifestyle Furniture will examine the product and decide, at its sole discretion, if it is covered under the warranty of purchased products.
- Free products as part of other promotional packages do not qualify for a warranty.
- We do Follow 3 Rs for this:
- Repair: We will check the product to see if it is repairable or not. We may ask our third-party contractor to help us with this.
- Replacement: If the repair is not possible, we will try to replace the product with either an identical product or the same to solve the problem.
- Re-selection: If the replacement is not possible then the customer is given a choice to select any other product from our store of the same price, if upgrading the difference to be paid.
- Store Credit is issued if the customer does not want to re-select at the same time, which will be valid for 1 year.
- Replaced parts will become the property of Lifestyle Furniture.
- Extra fees will be charged for damages caused otherwise.
- If the part or product cannot be repaired, it will be replaced with a similar or identical part or product. Inspection takes 3-5 days, and repair takes an estimated 7 days. We will contact you later to arrange for collection.
- Once the repaired part or replacement product is received by the customer, a 1-year additional warranty will be applied.